Refunds & Returns Policy

At GOT IT MADE, every order is made with care and attention to detail. We want you to love your purchase! If something isn't quite right, please read our returns and refund policy below.

1. Personalised & Custom-Made Items

As our personalised products are made especially for you, we are unable to accept returns or offer refunds simply because you have changed your mind, selected the wrong size or colour, or no longer want the item.

This includes:

• Personalised hoodies and sweatshirts

• Custom-name clothing

• Personalised Christmas stockings

• Custom-designed gifts and other made-to-order products

Please double-check all spelling, personalisation details, colours and sizes before placing your order.

Important: This does not affect your statutory rights. If your personalised item arrives faulty, damaged or not as described, please contact us and we will put things right.

2. Non-Personalised Items

For standard, non-personalised products purchased online, you have 14 days from receiving your order to let us know if you wish to cancel.

Once you have notified us, you have a further 14 days to return the item.

To be eligible for a change-of-mind return, items must be:

• Unworn and unused

• Unwashed

• In their original condition

• Returned with original packaging where possible

Return postage costs are the customer's responsibility unless the item is faulty or incorrect.

3. Faulty, Damaged or Incorrect Items

We are sorry if something isn't right with your order.

If your item arrives damaged, faulty or different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the problem, where applicable

We will review the issue and arrange an appropriate solution, which may include a replacement, repair or refund in line with your consumer rights.

You will not be expected to pay return postage for items that are faulty or incorrectly supplied.

4. Incorrect Personalisation

Please carefully check the spelling and details entered when placing your order.

If we have made your item incorrectly compared with the personalisation details you submitted, please contact us so we can resolve this.

If the item has been made exactly as requested but the details supplied at checkout were incorrect, we are unable to offer a free replacement or refund simply because of that error.

5. How to Request a Return

To request a return, please contact us with your order number and the reason for your request.

Please do not send items back before receiving return instructions from our team.

6. Refund Processing

Once an approved return has been received and checked, refunds will be issued to the original payment method.

For eligible cancellations of non-personalised online purchases, refunds will be processed within the time required by law.

Please allow additional time for your bank or payment provider to display the refund.

7. Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Our products are covered by the Consumer Rights Act 2015, which requires goods to be of satisfactory quality, fit for purpose and as described.

GOT IT MADE
Made with love. Made for you.