Shipping policy

Shipping Policy

Last updated: 1 November 2026

At GOT IT MADE, we want your order to arrive safely and as quickly as possible. We take care when preparing and packaging every order, whether it's a personalised gift or one of our clothing designs.

Please read our shipping policy before placing your order.

1. Delivery times

We aim to deliver all UK orders within 3–5 working days from the date your order is placed.

Please note that delivery times are estimates and may occasionally be affected by courier delays, busy periods or circumstances outside our control.

2. Delivery charges

Available delivery options and shipping charges will be displayed at checkout before you complete your purchase.

Any applicable delivery costs will be clearly shown before payment.

3. Order processing

Some of our products are personalised or made to order. We aim to prepare and dispatch all orders promptly.

During particularly busy periods, including Christmas and seasonal promotions, processing and delivery times may take longer than usual.

4. Tracking your order

Where tracking is available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.

Please allow some time for tracking information to become active.

5. Incorrect delivery details

Please ensure your delivery address and contact details are correct before completing your order.

If you notice an error, please contact us as soon as possible at info@gotitmade.co.uk.

We will do our best to help, but changes cannot be guaranteed once an order has been processed or dispatched.

6. Delayed or missing orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will investigate the issue with the delivery provider and do our best to resolve it.

If an order is lost in transit, we will work with you to find a suitable resolution in accordance with your statutory consumer rights.

7. Damaged orders

We take care to package every order securely.

If your order arrives damaged, please contact us as soon as possible at info@gotitmade.co.uk. Please include your order number and photographs of the damaged item and packaging where possible.

We will work with you to resolve the issue in accordance with your consumer rights.